Dental Health Services Victoria

Clinical

Corporate

Support

Agency Relationships
Audit, Risk and Compliance
Clinical Leadership, Education and Research
Data Analysis
Diversity and Community Liaison
Employee Services
Financial Accounting
Financial Planning and Analysis
Health Promotion
Media, Communications and Engagement
Orientation Training Course (OTC)
Business Improvement
Workforce Development

• Managing relationships with public oral health agencies (POHA) throughout Victoria
• Providing support and leadership to POHA
• Acting as a link between POHA and DHSV support services
• Administration of purchased services
• Assistance and guidance with planning
• Collating monthly reports from agencies
• Monitoring agency budgets
• Agency data analysis and capture
• Initiative implementation

• Provide general anaesthesia to patients requiring dental treatment within DSU.
• Manage the pre-anaesthetic consult clinic for medically compromised patients referred to DSU.
• Provide post-op locum service for medically compromised patients in DSU.
• Chair the Code Blue medical response team (anaesthetist)
• Coordinate the training for Advanced Life Support and Basic CPR training for RDHM and Medical Response Team.
• Provide Nitrous Oxide training to dentists.

• Operating RDHM call queues (patient enquiry lines)
• Triaging patients using DHSV’s online triage tool
• Assisting clients with their enquiries
• Meet and Greet function
• RDHM interpreter bookings
• Scheduling patient appointments
• Collection of copayments
• Processing patient referrals
• Placement of patients on to RDHM waiting lists (under clinical direction)
• Offering initial care (under clinical direction)

• Clinical continuing professional development (CPD) program
• Research activities
• Clinical Leadership Council
• Credentialing and Scope of Clinical Practice

• Word of Mouth
• Annual Report and Quality of Care Report
• Public website, intranet and extranet management, maintenance
• Media and publicity
• Patient information sheets
• Photographic library
• Written translations
• Communications strategy, advice and support
• Events
• Fundraising and grant applications
• Awards submissions
• Print and design of brochures and other materials

• Collection of ‘dirty’ contaminated instruments
• Sorting, cleaning and thermal disinfection of instruments
• Checking all instruments for cleanliness, quality and function
• Compiling and packaging single instruments and sets
• Sterilising instruments using validated loading patterns
• Checking the quality of all sterile stock prior to distribution
• Provide instruments to all clinical areas and outlying services
• Quality and instrument inventory audits

• Monitoring the performance and effectiveness of public dental programs
• Providing data to assist with planning and decision making
• Providing data to assist in monitoring service delivery
• Titanium System Fact Sheets
• Titanium System User Manual

• Arranging surgery for patients referred from various units within RDHM.
• Managing three operating theatres, three waiting rooms (male, female and children) and recovery.
• Rostering Dentists, Specialists, Surgeons, Anaesthetists, Registered Nurses (RN) and Dental Assistants in operating rooms.
• Conducting medical pre-op screenings for patients to determine suitability.
• Coordinating the pre-anaesthetic clinic for patients requiring a consult with an anaesthetist.
• Making pre-op calls to patients.
• Preparing patients for surgery (Admission).
• Observing the progress of patients post-surgery in Recovery Stage 1.
• If applicable, coordinating locum support for medically compromised patients.
• Upon discharge, providing post-operation instructions and emergency contact numbers (Recovery Stages 2 and 3).
• Making post-op calls to patients.

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1235 / x1236

Eileen Wilton x1246
Shane McGuire (EMG)
Mark Sullivan

• Providing clinical chair-side assistance
• Preparing and providing equipment, dental materials, and instruments
• Assisting in providing dental education and promotion
• Developing radiographs
• Administration duties relating to patient records, dental charting, laboratory appointments

• Dentures
• Orthodontic materials
• Fixed prosthetics
• Other prosthetic appliances

• Community consultations
• Advocacy and intervention for Culturally and Linguistically Diverse groups (CALD)
• Aboriginal community development work
• Aboriginal patient support
• Community Participation, Disability Access and Diversity plans
• Diversity group 

José Urias x1323
Rachel Murphy x1128
Mark Sullivan 

• Diagnosis and management of complex cases involving the roots and soft matter below the tooth.
• Treatment of the tooth pulp and the tissues surrounding the root of the tooth once the pulp has become diseased or injured. 

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1037

Ian Steele x1059 / x1084
Shane McGuire (EMG)
Mark Sullivan

• Workplace relations
• Payroll
• Occupational Health & Safety
• Work cover
• Car parking – Employee Services – Soula Kalofolias
• Commuter club / Metcards - Soula Kalofolias

• General building operations
• Emergency management
• Building maintenance and infrastructure
• Plant and equipment
• Dental equipment repairs
• Air conditioning
• Lifts
• Cleaning
• Security and access control (ID, prox cards, keys)
• Project management and capital development
• Services – water, electricity, gas, steam
• Waste 

Facilities faults:

Unit Manager:
Group Manager
Executive Sponsor:

x1349

Paul Horsington (EMG) x1353
Sherie Knight (Acting)
Mark Sullivan

• Accounts payable
• Accounts receivable
• Patient debtors
• Cash flow projections
• Investments
• Business activity statements
• Fringe tax benefits
• Annual financial statements
• AIMS (F1) reports to Department of Health
• Quarterly reports to Department of Treasury and Finance
• Fixed assets register

• Budgeting
• Forecasting
• Month end analysis and processing
• Business unit reporting
• Finance / Board reporting
• Providing financial support and advice to operational managers
• Providing PowerBudget training when required 

• Providing emergency dental care within the Primary Care unit
• Providing general dental care within the General Practice unit
• Providing emergency and general dental care within the Undergraduate Teaching Clinic

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1000

Esperance Kahwagi x1169
Shane McGuire (EMG)
Mark Sullivan

• Patient information
• Record requests
• Privacy
• Freedom of information (FOI)
• Forms relating to patient information
• Archiving and off-site storage 

Stacey Marendaz x1281 (Acting)
Sherie Knight (Acting)
Mark Sullivan

• Providing oral health promotion information and resources to health professionals and the community
• Smiles 4 Miles program for early childhood services
• SmokeFree@DHSV
• Volunteer Pilot Program
• Clinicians Health Channel
• Defenders of the Tooth characters
• Adventure Playground interactive website
• Community development
• Increasing oral health literacy
• Increasing the statewide profile of the importance of oral health
• Promoting the importance of oral health for general health 

• Infection control policy development
• Management of occupational exposures and follow up
• Infection control compliance audits
• Staff immunisation program including flu vaccinations
• Monitoring adherence to standards and guidelines
• Infection control education of staff and students
• Work in liaison with CSSD Manager and staff to maintain compliance with AS/NZS 4187
• Coordinate the hand hygiene program
• Infection control input in renovation and construction programs  

• Management of computers, telephone systems, printers, faxes and scanners
• Application support for Titanium, all desktop applications and remote access
• IT Service Desk support
• Management of communications and server equipment

Providing the following information technology services for community agencies throughout Victoria:

• Delivery and support of Titanium application
• Support and maintenance at off-site data centre

General support:

Unit Manager:
Executive Sponsor:

x1010

Glenn Pringle
Tim Hogan

• Knowledge Management, including policies and procedures
• Interpretation of data to assist with planning and decision making
• Provision of information to assist with population health planning
• Compliance program
• Audit program 

• Oral mucosal disease
• Temporomandibular disorders
• Chronic oro-facial pain. 

• Management of impacted teeth and dental, soft and hard tissue trauma
• Extraction of difficult teeth
• Surgical management of soft and hard tissue pathology
• Provision of dental implants (for approved patients)
• Pre-prosthetic surgery (surgery required before the construction of dentures)
• Consultation for orthognathic (jaw correction) surgery  

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1236

Dragan Grubor 0411 618 737
Shane McGuire (EMG)
Mark Sullivan

• Graduate Certificate in Clinical Dentistry, run in conjunction with the University of Melbourne
• General Dentistry 4 week short course
• Restorative 2 week short course
• Supplementary short courses

Magda Schwarz (Clinical) x1178
Carol White (Administrative) x1177
TBC
Deidre Mackechnie

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1037

Judy Lewis x1067
Shane McGuire (EMG)
Mark Sullivan

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1037

Chris Olsen x1063
Shane McGuire (EMG)
Mark Sullivan

• Diagnosis and management of complex cases involving the gums and other supporting structures of the teeth, and associated conditions and diseases.
• Prevention, diagnosis and treatment of periodontal diseases.
• Surgical placement and long term maintenance of dental implants. 

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1037

Ian Steele x1059 / x1084
Shane McGuire (EMG)
Mark Sullivan

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1037

Ian Steele x1059 / x1084
Shane McGuire (EMG)
Mark Sullivan

• Patients referred within RDHM
• DHSV special needs patients from outside settings (eg. Ozanam)
• Special needs patients from private dentists (bulk billed through Medicare)
• DHSV staff and their immediate families with an appropriate referral (bulk billed through Medicare) 

• Risk management
• Accreditation
• Customer feedback
• Incident reporting and management
• Business Improvement
• Quality of Care Report (jointly with Communications)
• Clinical audit 

• Outpatient Special Needs Unit RDHM
• Domiciliary Unit
• Special Services Unit (servicing school age children with special needs)
• Ozanam clinic
• Austin outpatient dental clinic
• Austin theatre
• Thomas Embling dental clinic
• Plenty Valley special needs operation
• Parkville Youth Justice clinic (previously Melbourne Juvenile Justice clinic) 

General enquiries:

Unit Manager:
Group Manager:
Executive Sponsor:

x1261 (Paul Van der Hayden)

Maha Ghobrial x1159
Shane McGuire (EMG)
Mark Sullivan

• Supplying dental products and materials for Clinical units
• Supplying stationery for Clerical units
• Providing supply and purchasing support to DHSV clinics and community agencies
• Warehouse control on behalf of DHSV
• Providing Material Safety Data Sheets (MSDS)
• Stocktake of DHSV items
• Purchasing contracted and irregular 'special' goods and services on behalf of DHSV
• Managing DHSV Supply and Customer Pricing Agreements
• Managing the Online Ordering System
• Coordinating dental van moves across Victoria
• Management of motor vehicle fleet
• Contract assistance

• Clinic design
• Services and inspections of dental equipment
• Installation of dental equipment
• Calibration and validation of bench top sterilisers
• Handpiece maintenance and repairs
• Providing technical advice and support to community agencies
• Tag and testing of dental equipment
• Design of mobile dental units
• Compliance advice for adherence to Australian Standards 

• Organisational development & wellbeing
• Workforce education